Feel the FRESH

Customer Experience Of the 21st Century.

Creating a positive customer experience is a win-win for all parties involved. We believe in the S.I.E model

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Welcome to Appian Consulting Firm

Who We Are

We are a consulting firm that specializes in customer experience. Our goal is to create a better customer experience.

We use our expertise combined with a coaching model to create solutions for large and small enterprises across the United States.

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Why Choose Us

We have the experience and fortitude needed to help your business retain its customers while improving the brand loyalty. Additionally, low overhead means that we are able to build a program that is affordable without sacrificing the quality of the work.

We're experienced

We have dedicated many years between  retail banking and the hospitality industry. 

We are flexible

Because we are a small firm, we’re also responsive, flexible, agile, and client-oriented.

We are effective

We are reliable and we will make sure you’re set up for success before our work is done.